Session Summary

This session showcases quality improvement (QI) from two angles: implementation and alignment. First, PHAB will outline how health departments can meet performance management and QI measures with clarity and confidence, offering tips for simplifying documentation and understanding reviewer expectations. Then, North Carolina will share how it improved its hiring process using QI tools to test and scale changes with measurable results. Participants will leave with strategies for linking hands-on improvement work to the broader performance and accreditation frameworks that sustain public health progress improvements across the agency.

Presenter(s):

• Brian Lentes, Senior Director, Public Health Infrastructure, ASTHO
• Melissa Sever, MPH, MCHES, Senior Advisor, Public Health Systems and Services, PHAB
• Ryan Jury, RN, MBA, Acting Senior Deputy Division Director, North Carolina Department of Health and Human Services

Download the slides.