PHAB’s Using QI and SRS Approaches to Support Statewide Public Health Program Improvements
ResourcesTackling statewide program improvements can be a daunting task. When done well, they include the perspectives of all who are engaged or impacted. This resource is designed to support statewide program improvements by using a quality improvement (QI) lens to surface problem areas, uncover root causes, and determine whether service and resource sharing (SRS) arrangements might be an effective solution. It introduces and proposes how to use basic QI tools such as affinity diagrams, fishbone (cause and effect) diagrams, effort/impact matrices, and aim statements.